Primary category on translated products (WPML)

#691684
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  • Hello, we’re sorry to hear that you’re experiencing issues with the primary category for your WPML translated products. We understand the frustration this may cause.

    It seems like you’ve already tried the solution provided by WPML without success. Since this issue is specific to the interaction between Rank Math and WPML, it might require a more in-depth look.

    To assist you further, please assign this ticket to our support team using the available buttons, and we’ll have a human agent take over and provide you with the necessary assistance. Thank you for bringing this to our attention.

    Sources:
    How to Choose a Primary Category » Rank Math
    How to Optimize a Category Page » Rank Math

    Hello,

    Thank you for contacting Rank Math and sorry for the issue you are facing.

    Can you please share a direct URL to the affected page so that we can check that and help you better with the issue?

    Looking forward to helping you.

    Thank you.

    Frank
    Rank Math free

    I’ve manually added primary categories to Dutch translations now. But it’s an issue on any translated product.

    Hello,

    For us to investigate this issue, we might need to take a closer look at your website’s settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Primary category on translated products (WPML)’ is closed to new replies.