Preview Snippet Social Media problem. Won’t update.

#185800
  • Resolved Aaron

    3 years ago

    Rank Math free

    Hi, I have a problem with the social media snippet description. I can’t get it to update it to the new info. I have cloned a post from a previous article in WordPress. But somehow the old description stays in the media snippet. When I look at the source of the post. How do i update/remove that old info?

    Thanks!

    Aaron

Viewing 4 replies - 1 through 4 (of 4 total)
  • Prabhat

    3 years ago

    Rank Math agency

    Hello,

    Thanks for contacting us and we regret the inconvenience caused.

    Please edit the Meta Description of the post to change the description in the social section. You may have a look at this screencast for a quick reference: https://i.rankmath.com/TmWMf0

    Please let us know how that goes.

    Thanks.

    Aaron

    3 years ago

    Rank Math free

    Hi,
    Thank you for the reply. But that doesn’t change/update anything. When I look at the source, I still see the old (previous) meta description in the source at the “application/ld+json” class=”rank-math-schema” line. Somehow that doesn’t update.

    Reinelle

    3 years ago

    Hello,

    Thank you for the update, and sorry for the delay.

    The meta description for your social snippet is in these lines:
    meta code

    Which can be updated here:
    Preview

    The “application/ld+json” class=”rank-math-schema” line is for your schema. Please make sure that you have already updated the description in the preview snippet editor and cleared your website cache.

    If the issue still persists, please also share the affected URL to further check. You can add it in the sensitive data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    I hope that helps. Thank you, and looking forward to your update.

    Brian

    3 years ago

    Rank Math free

    Hello,

    Thank you for getting back to us.

    Upon checking your page I noticed that it is using Yoast for its schema.

    However in case you want to display the review snippet in the live site on the frontend you can do so via the shortcode of the schema or simply choose which section to display it. Here is a schema showing that: https://i.rankmath.com/8ubs7i

    Hope this helps. Please let us know if you have any other questions.

    RankBot

    2 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Preview Snippet Social Media problem. Won’t update.’ is closed to new replies.