Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve checked your site, but it seems that you have not uploaded the default thumbnail for your site.
Please follow the steps in this link:
https://rankmath.com/kb/open-graph-meta-tags/#default-og-image
Once done, clear your website’s cache and check again.
Hope that helps.
Thank you.
i uploaded the default thumbnail for the site but still preview image is not visible on whats app [Moved to sensitive data section]
Hello,
I checked the og:image and it looks like the image is more than 300 KB in size. Please note that the maximum size WhatsApp supports is 300kb. Please use a smaller image.
Once done, clear the website cache and check again.
I hope this helps. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
