posts

Viewing 15 replies - 1 through 15 (of 20 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This could indicate that there is a conflict between Rank Math and one of your installed plugins. Could you please check if this is the case by performing the following steps:
    https://rankmath.com/kb/check-plugin-conflicts/

    Looking forward to helping you. Thank you.

    ​​​​​​​

    I installed the plugin and followed the troubleshooting guide, ty. the issue persisted with twenty-twenty and it seems the plugin that is an issue with Rank Math is Gutenburg? as I erred on activating and recreating. I do need Gutenburg what is my fix?

    Hello,

    Thanks you for the reply.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    [DELETED]

    see link for the recipe shows Multi grain when clicking on rank math seo

    https://theyeastthatiknow.com/wp-admin/post.php?post=924&action=edit

    • This reply was modified 7 months ago by Michael Davis. Reason: Public credentials

    Hello,

    Thank you for contacting Rank Math today.

    It looks like you shared the credentials on a public reply which might be putting your site at risk. It is recommended to add credentials to the sensitive data section.

    There is conflict between Rank Math and the Gutenberg plugin that our developers are currently checking. Is there any reason why you prefer to use the development version of Gutenberg?

    For the second issue, you have manually added a title and description to the global SEO settings which are being applied to all posts as shown below:
    Global SEO settings

    Please delete the text on these fields and instead use some variable such as %title% for the title and %excerpt% for the meta description.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hi, TY for deleting my personal info. I performed edits that you suggested and when Gutenburg was deactivated post appeared fine. The reason I use Gutenburg is that it is the standard in WP; and easy to work with. Are you suggesting I go to Classic Editor? is a fix with Gutenburg in site? I am obviously not a techy, so just want ease of use.
    Let me know suggestions from here.

    Thanks Again

    JC

    Hi,

    It works great with teh Block Editor.

    However, we are working on a fix for the standalone Gutenberg plugin as well.

    I appreciate your patience in this matter.

    Last Q, where do I find teh Block Editor? I searched in plugins?

    TY
    JC

    Hi JC,

    Thanks for the question.

    The block editor/ gutenberg is already pre-packaged since WordPress v5.x.x. You do not need an extra plugin since it is part of the WordPress core.

    I hope this info helps. Thank you.

    I now understand the confusion you recommend an editor called “teh Block Editor” this is a misprint and supposed to be “the block editor” so Gutenburg is separate from the standard block editor that comes with WP is this correct. I thought they were one and the same? Like I said not a techy

    JC

    Hi JC,

    When WordPress released Gutenberg as a beta, they released the standalone Gutenberg plugin. It was supposed to be used on blogs running WP 4.9 and lower. WP 5.0 came with the Block Editor built-in so the standalone plugin was not needed.

    However, the Gutenberg plugin is still maintained and has some experimental features for users who like that sort of thing. The majority of the users don’t need the standalone plugin.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hey, Again
    Previously I was asked to – Please delete the text on these fields and instead use some variable such as %title% for the title and %excerpt% for the meta description.
    which I did, however when I go to Schema in the post below (you have credentials)
    https://theyeastthatiknow.com/wp-admin/post.php?post=924&action=edit
    I still see Multi-Grain title and description, which is wrong. How do I correct this?

    Thanks,

    JC

    Hello,

    Thank you for contacting Rank Math today.

    The available login details don’t seem to be working.

    However,could you please check when the Google cache was updated for that page?
    1. https://i.rankmath.com/9q6X0H
    2. https://i.rankmath.com/R8N0Uh

    If the cache date is from before adding the new meta description, then you just have to wait for Google to re-crawl and re-index the page with the new info. If the date is after you made the changes, the next step is to check if your title/description is properly set up in the page source:
    3. https://i.rankmath.com/HwXR1o

    If it matches your settings, there is nothing else you can do as Google shows the title/description tag according to the search intent.

    The best you can do is optimize your meta tags to try and match the intent of the search/keyword.

    You can read more about it here
    https://support.google.com/webmasters/answer/35624?hl=en

    This section sheds light on that:

    “Why the search result title might differ from the page’s

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hi Michael, I believe I found the root of the issue. under the meta page where you had me change %title% for the title and %excerpt% for the meta description, below that was Headline and Description these were both still referencing a single post (multi – Grain)
    using the drop-down menu I changed to %search_query% but results were still the same Rank Math SEO analytics is still ref one post as errors are the same for all pagers and posts ie Content is 2 words long. Consider using at least 600 words. What should I insert in Headline & Description if this is the problem? BTW my credentials are the same you should be able to access, see note it may not be capital C password.
    https://theyeastthatiknow.com/wp-admin/post.php?post=924&action=edit

    Hello,

    Thanks for the reply.

    I am afraid that the credentials do not work anymore. Could you please generate some new access credentials so that we can check this issue further?

    We are looking forward to helping you. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 20 total)

The ticket ‘posts’ is closed to new replies.