Post SEO is not working in some post

#359165
  • Resolved Jobs Tanzania
    Rank Math free

    Hi there,

    having trouble in some of my posts. Post SEO is not working in some post.
    Doing SEO and when published everything returns back to what it was before and the score drops.

    What is the solution.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting the support and we regret the inconvenience caused.

    Could you confirm if you’re using a firewall? If yes, please whitelist this route and see if that fixes the issue: /wp-json/rankmath/v1/updateMeta

    If the issue persists, please follow this guide and see if that helps:
    https://rankmath.com/kb/meta-data-not-saving/

    Please let us know how that goes.

    Thank you.

    It only happened to one post. I tried a new post which worked well. please advise further.

    Prabhat
    Rank Math agency

    Hello,

    We might need to take a closer look. Please edit the first post on this ticket and include the affected URL, WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Post SEO is not working in some post’ is closed to new replies.