Post “Saving” Button Keeps Loading

#116975
  • Resolved Paulina on the Road

    3 years, 4 months ago

    Rank Math pro

    Hello,

    Now, with the latest update – a new problem has been created.

    I am using Gutenberg and when I want to save a draft post, the “saving” button keeps loading and loading.

    My VA gets an error when she wants to save a post.

    Then, I deactivated RankMath and it worked fine.

    How to resolve this? I need to work on my website asap!

    Many thanks,

Viewing 1 replies (of 1 total)
  • Reinelle

    3 years, 4 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems to be working fine on our end:
    https://i.rankmath.com/f632cp

    If the issue persists, assuming you are using the latest version of all the plugins and the themes (please update if not yet), please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Post “Saving” Button Keeps Loading’ is closed to new replies.