Post redirecting to home page

  • There are 2 problems in the attached video:
    1) All Rankmath redirects go to my home page instead of the pages they are supposed to redirect to
    2) One of my posts always redirects to the home page so I can’t even figure out how to reach the URL

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    You can always use this tool to check your redirection path: http://www.redirect-checker.org/index.php

    You URLs seem to be having a 301 redirect. Since you haven’t set them in Rank math, it is possible another plugin is causing this.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know if you find the culprit else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I disabled a plugin that redirects 404 errors to the home page since that duplicates RankMath functionality, but that didn’t fix it.

    Hi Ben,

    Thanks for the details.

    Please check the screencast I shared in the sensitive data section that shows the redirects are working fine.

    Please note that 301 redirects are stored in the cache so it is always a good idea to check them in an incognito window or hard refresh your browser cache:
    Windows: Ctrl + F5
    Mac/Apple: Apple + R or command + R
    Linux: F5

    Same issue with the View post issue.

    It works fine, just give it a try in a private window.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Post redirecting to home page’ is closed to new replies.