Post Editor not working

  • While activating the rank math getting post editor freezed , when disabled post editor is working fine.

    • This topic was modified 4 months, 1 week ago by Pratik.
Viewing 15 replies - 1 through 15 (of 15 total)
  • Any one available ?

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The issue is stemming from a conflict between Rank Math and NextScripts: Social Networks Auto-Poster plugin. I have alerted our dev team about this issue and we will be investigating further and then get back to you.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    OK I am waiting for your response !

    Hello,

    Looks like the temporary login link is expired. I am getting Error 1020 Access Denied error.

    Can you please generate a new login link and add it in the Sensitive Data Section?

    Looking forward to helping you. Thank you.

    Kindly try now !

    Hello,

    Can you please give us a link of the post where the editor is not working? I checked a couple of post and pages on your site, the editor seems to be working fine.

    Please check the screencasts I added in the Sensitive Data Section.

    Looking forward to helping you. Thank you.

    I have activated the NextScripts: Social Networks Auto-Poster plugin , now try it will not work 🙂

    Hello,

    I see some JS errors in the console when the Social Network Auto-Poster plugin is active which is preventing the Rank Math plugin from functioning properly.

    Can you contact the plugin author and ask him to check and resolve those errors?

    That should fix the issue.

    Hope that helps. Thank you.

    Before without their changes , rank math was working perfectly !
    After rank math update I have started getting this issue , can you please help me with this please.

    Hello,

    I couldn’t log in anymore to your site using the temp login link you added in the Sensitive Data Section. Kindly create a new link and add it in the Sensitive Data Section.

    Looking forward to helping you. Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Its been two days no update 🙁
    Ok bye !

    Hi Sujoy,

    Apologies for the delay.

    We are currently investigating this and we will be in touch as soon as we have a fix/solution for this issue.

    We are sorry if this has caused any inconvenience. Thank you.

    Hello,

    Sorry again for the delay, the issue had to be escalated to our developers.

    It seems that the temporary login access has expired again. Please create a new login link and add it in the Sensitive Data Section, so we can investigate the issue.

    Looking forward to helping you. Thank you.

    Hello,

    Please set the expiry of the link to 7 days so we can assist you faster.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 15 total)

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