Hello,
I apologize for the inconvenience you’re experiencing with retrieving the post and page sitemaps from Google Search Console. Unfortunately, we are unable to access your WordPress login information or log in to your website to investigate the issue.
However, I can guide you through the troubleshooting steps to resolve this issue.
Firstly, please ensure that your sitemap is correctly configured. You can validate your sitemap using the Validate XML Sitemap tool. Once done, click VALIDATE SITEMAP. If your sitemap is correctly configured, the tool will return a “No issues detected” success message.
Additionally, ensure that the sitemap is located in the root folder of your WordPress installation. The sitemap should be accessible at a URL like `https://rankmath.com/wp-content/uploads/2023/04/An-example-of-a-properly-configured-sitemap-2.png
If all your posts are set to noindex, your sitemap will become empty. To set your posts to index, head over to Rank Math SEO → Titles & Meta and enable the Index checkbox in the Robots Meta settings.
If these steps do not resolve the issue, you may need to check for conflicts with other plugins or themes. You can use the Health Check plugin to determine which plugin or theme is causing the issue.
If you encounter any issues while following these steps, please feel free to reply to this ticket, and a human agent from our support team will be happy to assist you further.
Thank you for your understanding.
Sources:
Troubleshooting the “Couldn’t Fetch” Error in Google Search Console » Rank Math
Why GSC Shows “No Referring Sitemaps Detected”
How to Configure Sitemaps in Rank Math – Best Settings and Tips
Rank Math Sitemap Issues and Their Fixes » Rank Math
How to Fix Submitted URL Marked ‘NoIndex’ Error » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
Please follow the steps below for initial troubleshooting:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article: https://rankmath.com/kb/exclude-sitemaps-from-caching/
If the issue persists then try disabling the transient cache for the sitemap. This will make sure that your XML sitemap always reflects the latest changes on your site. To do this, you need to add a small piece of code to your site’s functions.php file or use a plugin like Code Snippets.
The code you need to add is this:
/**
* Filter if XML sitemap transient cache is enabled.
*
* @param boolean $unsigned Enable cache or not, defaults to true
*/
add_filter( ‘rank_math/sitemap/enable_caching’, ‘__return_false’);
If you’re not sure how to add this code, you can follow this guide: https://rankmath.com/kb/wordpress-hooks-actions-filters/.
It will show you step-by-step how to use the Code Snippets plugin or edit the functions.php file safely.
After you add the code, please clear any cache on your site or server and check your XML sitemap again. If you’re still facing issues with the sitemap, please let us know – we are happy to investigate further.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
