Possible Plugin conflict: "Snippet not selected" on my Testimonial page

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have been able to replicate the conflict between the two plugin and this has been submitted to our dev team for closer investigation.

    We will be getting back to you in a short while.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Thanks, and do keep me informed here and on the Facebook group thread please, as support emails sometimes go to spam.

    Hi Tara,

    No worries, we will keep you updated 🙂

    Thank you.

    Hello Tara,

    Does this issue still exist? I don’t see any “Snippet not selected” message on the testimonials page.

    Looking forward to helping you. Thank you.

    Hi Pratik,

    Yes it’s still there – While I waited for your replies/fixes, it’s on a live site so I had disabled the Review rich snippet I selected for this page. It’s enabled now – please check urgently and get back to me, as it looks ugly.

    Hello,

    I see the issue on your site. Probably, the_content() function used in the testimonials shortcode is causing the problem. To fix it on your site, I’ve added below code in your theme’s functions.php file:

    
    add_action( 'wp', function() {
    	global $post;
    	if ( is_page() && 3869 === $post->ID ) {
    	    add_filter( 'rank_math/snippet/review/hide_data', '__return_true' );
    	}
    });
    

    This seemed to have fixed the issue. Can you please confirm?

    Thank you.

    Thanks, but isn’t this a tempporary fix?
    If I update my parent theme, the changes will go away?

    Hello,

    I added the code in your child theme so no, you will not lose the changes after updating the parent theme.

    Thank you.

    Thanks!

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘Possible Plugin conflict: "Snippet not selected" on my Testimonial page’ is closed to new replies.