Plugin will not update, says I dont have an active account, which I do

#167992
  • Plugin will not update, says I dont have an active account, which I do??

    Does not offer an update area in the plugins.

    Username: thebestleafblowers

Viewing 2 replies - 1 through 2 (of 2 total)
  • This is what is in there as a reason: Automatic updates are not available. It seems that you don’t have an active subscription for Rank Math SEO PRO. Please see details and pricing.

    Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please login to your Rank Math account with the email you purchased the PRO license:
    https://rankmath.com/my-account/

    Please follow the below steps:

    Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/
    Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
    Step 3: Reconnect from the same page using the same account you used to make a purchase. Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    That should fix the issue.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Plugin will not update, says I dont have an active account, which I do’ is closed to new replies.