Hello,
Thanks for contacting us and we regret the inconvenience caused.
Uninstalling the plugin would not delete any of the settings, but that is not required to trigger the updates.
Could you confirm if you have Rank Math PRO installed on your websites? If yes, then please confirm if you have an active Rank Math PRO subscription?
If yes, then please share the email ID used during the purchase of Rank Math PRO.
Looking forward to hearing back from you.
Thank you.
I have both Rank Math and Rank Math Pro installed on several sites that are not getting the updates. The sites are listed below
www.justinbosland.com
www.netsuperior.com
www.northjerseylandcare.com
I have an active Rank math Subscription under email: b***********@g********
Let me know how I get this resolved so that I can get the updates showing up in my WP plugin section now and as new updates come out.
As of now Rank math is showing version 1.0.65 and Rank math Pro is on version 2.0.3
Hello,
Thanks for your reply.
We checked our servers and we were unable to find the PRO subscription on b***********@g********, however, we did found a Rank Math Business subscription on b***********@n**************.
Please head over to the WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math Business account (b***********@n**************) to fix the issue and trigger the auto-updates.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Please let us know how that goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
