Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
You have opened this ticket with a Free Rank Math account.
Can you please share the email you used to purchase the PRO subscription?
To fix the issue, please download the latest version of the PRO plugin file from your Rank Math account and upload it to your website.
Here is a guide for your reference:
https://rankmath.com/kb/update-rank-math-manually/
We look forward to helping you.
Hi Anas,
Thank you for the update.
The email address associated with my account is:
[moved to sensitive data section]
This is for my new site so I’m just in the process of getting things set up.
I just logged into my account and can only see the free version to download, the PRO version is not showing up for me.
I’ve definitely purchased the PRO version and uploaded it to my site a few weeks ago.
Am I missing something?
Thanks again!
Mark
Hello again,
Just thought I’d share my confirmation info:
Transaction date 31 / Aug / 2022
Amount $70.80
FS *rankmath Bicester, Oxf
It makes sense that the plugin won’t update if the PRO isn’t being recognized in my account!
Looking forward to getting this resolved.
Thanks,
Mark
Hello,
I checked the account associated with the email address you mentioned but there isn’t seem to be any purchase transactions for a PRO subscription.
Please search and forward a receipt from FastSpring.com so we can locate your account and confirm the purchase.
Looking forward to helping you on this one.
Hi Jeremy,
I’ve sent an email to s******@r*********** with our invoice and realized the account probably ended up being associated with our original site and email:
[1] [MOVED TO SENSITIVE DATA SECTION]
I’m positive we ordered Rank Math PRO with our new [2] [MOVED TO SENSITIVE DATA SECTION] email address though because we have several emails from you guys into that email account after the purchase we made?!
As long as we get this cleared up I don’t mind which email address we use. We are planning to start releasing content on the new site in the coming weeks and would like to have Rank Math all set as soon as possible.
Thank you!
Mark
Hello,
It seems like the issue with your PRO account is resolved as this account is now showing the PRO badge. For the issue with updating the PRO version, can you please confirm if you were able to resolve it using the guide mentioned by my colleague here: https://support.rankmath.com/ticket/plugin-update-failing/?view=all#post-459547
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
