Plugin not working

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  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    If these tests are not working on the post edit page, then it is likely that one of your installed plugins is affecting the SEO analysis. Please perform the steps outlined on the following page to check if this is the case:

    Looking forward to helping you. Thank you.


    hello, i have followed the steps – it does say that we dont have a theme installed – what do i do. It seems to be an issue only with Divi builder? SEO suggestions in page edit are not showing

    Sorry i dont see the private section come up as per your preview?

    • This reply was modified 3 years ago by Graham.


    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    We really look forward to helping you.

    sorry i dont see the private section come up as per your screen shot

    Hi Graham,

    Thanks for the follow up.

    I have just noted that you are not the original poster on this ticket. This section is only accessible to the OP. Please open a new ticket and share the access so that we can check this issue for you.

    We are looking forward to helping you. Thank you.


    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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