Plugin not working properly

#386059
  • Resolved anysoll

    1 year, 11 months ago

    Rank Math free

    Some days ago I already created a ticket that the Plugin does not work on my website. No the website is not working with this plugin. Also the analytics is not connected at this moment.

    But now this main problem is my website gates server error 5XX in mini WP-content URL and WP content and WP-includes URL. The main reason is now the robots.txt file allow this file so that it gets some error.

    Can you please tell me how to sort this error.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    1 year, 11 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    5xx errors are server errors, so I would recommend getting in touch with your web host to check the error logs of your site. Having an error log will help us determine what caused the error on your website.

    You can follow this guide to enable debugging in WordPress as well
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

    If you wanted to share screenshots, you can upload them using this tool and add the link here so we can check.

    Looking forward to helping you.

    Thank you.

    anysoll

    1 year, 11 months ago

    Rank Math free

    I have some internal server error 500 on my website. The error is on in the last. Example: https://anysoll.com/wp-includes/block-supports/elements.php It has nothing to do with the original URL of my website. Every time I apply to Google Search Console to fix it, it generates more and more URLs.

    Jaideep Asrani

    1 year, 11 months ago

    Hello,

    Googlebot is blocked from crawling those URLs and that’s the reason you are getting the errors in GSC. However, those URLs shouldn’t be indexed or even submitted to Google. You can simply ignore those errors as Google will stop crawling them and returning the errors on its own. Just make sure that you don’t submit them manually to GSC. Also, remove all previously submitted sitemaps only use the main sitemap generated by our plugin to submit the URLs to the GSC account: https://anysoll.com/sitemap_index.xml

    Hope this helps. Let us know if you need any other assistance.

    RankBot

    1 year, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Plugin not working properly’ is closed to new replies.