plugin not working

Hello,

Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

Can you please share some details about the issue that you are facing with Rank Math? You can share some screenshots or a screencast of the issue using tools like https://imgbb.com or https://loom.com

Looking forward to helping you.

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

Hello,

We would like to further debug this issue over your admin dashboard but it seems the access you shared is so limited at the moment. Could you please elevate the access to the admin level so we can access some of the settings pages like the list of plugins?

We are looking forward to helping you.

Hello,

It seems there are API requests from Rank Math that are blocked by your server. Even switching to “Advanced Mode” in Rank Math is not working as you can see in the screenshot I added in the Sensitive Data section.

Please ensure that Rank Math’s API is not blocked in your server firewall so all Rank Math’s features will work properly.

Looking forward to helping you with this one.

Hello,

In this case, allow us to further debug this deeper.

I tried accessing your admin dashboard and it seems the access is now limited again. Please elevate it once more so we can access your plugin list and further debug it.

Additionally, please provide your FTP login in the Sensitive Data section as well.

Looking forward to helping you with this one.

Hello,

We haven’t replicated the issue from our end as you can see in our screencast video here:

https://i.rankmath.com/jJYTul

As you can see in the browser console, the script error returns a 403 code which indicates that our API is being blocked by your server.

Please contact your hosting provider and ask them to whitelist our API. You may show them the screencast video that I just shared.

Looking forward to helping you with this one.