Plugin not saving/updating my data

#23718
  • Resolved Mohammad S. Imran
    Rank Math free

    My plugin is updated but it is not saving the data. I tried to change title and noticed the changes were not reflected.
    Same happening with description.
    Then under Social tab, clicking ADD IMAGE does nothing.

    When loading the post add/edit page, I can see JS errors. Copying them below:

    Uncaught TypeError: Cannot read property ‘applyFilters’ of undefined
    at n.applyFilters (post-metabox.js?ver=1.0.36.1:1)
    at e.value (assessor.js?ver=1.0.36.1:1)
    at e.value (assessor.js?ver=1.0.36.1:1)
    at e.value (post-metabox.js?ver=1.0.36.1:1)
    at e.value (post-metabox.js?ver=1.0.36.1:1)
    at e.value (post-metabox.js?ver=1.0.36.1:1)
    at e.value (post-metabox.js?ver=1.0.36.1:1)
    at e.value (post-metabox.js?ver=1.0.36.1:1)
    at new n (post-metabox.js?ver=1.0.36.1:1)
    at HTMLDocument.<anonymous> (post-metabox.js?ver=1.0.36.1:1)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Do you have WP Rocket installed on your site? I recently came across this and the conflict was arising from the settings on the caching plugin.
    Could you please check if this is the case on your site?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    No, I am not using any caching plugins.

    Hello,

    Thank you for getting back to me.

    That’s quite odd. Is it possible that you have another plugin causing the conflict on your site? Kindly try to temporarily deactivate all the other plugins on the site and revert back to one of the default WP themes to see how it goes.

    If the issue persists, We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Plugin not saving/updating my data’ is closed to new replies.