Plugin not retaining data

#337309
  • Resolved Ciara Weber

    2 years, 2 months ago

    Rank Math free

    Hello,

    The plugin doesn’t seem to be responding properly on my website. When I add in my focus keyword and edit my snippet and then press update on the page it doesn’t retain the information. Everything clears away.

    I’ve tried a few troubleshooting methods from your blog with no success and was wondering if someone could help me resolve this issue.

    I attached the error log from the plugin in case it would be helpful.

    Thanks,
    Ciara

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    2 years, 2 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please check if you are using a Firewall, as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    For the errors in the error log, please follow this guide:
    https://rankmath.com/kb/recreate-missing-database-tables/

    Also, make sure that the Analytics settings are configured at Rank Math > General settings > Analytics.

    I hope this helps. Looking forward to helping you.

    Ciara Weber

    2 years, 2 months ago

    Rank Math free

    Whitelisting that url path worked for me! Thank you so much!

    Anas

    2 years, 2 months ago

    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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