Plugin Not Activated

#57109
  • Resolved Alexxxx

    3 years, 11 months ago

    Rank Math free

    I am trying to do an SEO analysis on my site but it says Plugin not activated. When I click on Activate Now, a new window opens with the right information, I click on OK but nothing happens.

    I do have a RankMath account and my website is listed in there as Connected Website.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    3 years, 10 months ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    That’s quite unexpected.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Alexxxx

    3 years, 10 months ago

    Rank Math free

    Hi.

    I used the Health Check plugin. Enabled RankMath and TwentyNineteen theme (instead of Divi). All other plugins were deactivated. Tried to connect site to RankMath account but still same result. This makes me think the issue is either my WP installation or RankMath.

    However, after disabling the Troubleshoot mode my website broke and gabe me the “There has been a critical error on your website.” error.

    I used recovery mode to get back in and had to re-activate Divi to get the site back online.

    So yeah, still have the same issue.

    Michael Davis

    3 years, 10 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Plugin Not Activated’ is closed to new replies.