Plugin interferring with Divi theme blog page

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Would you mind sharing some temporary admin access to your site via the sensitive data section so that I can take a look at this issue first hand?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Thanks Michael, all provided for you.

    Hi there,

    Thanks for the access.

    I have just submitted this issue to our dev team, they will be digging deeper into this issue and the get back to you in a short while.

    We appreciate your patience.

    Hi guys,

    Just by means of an update to save unnecessary digging, I noticed this morning that there was something slightly different about the page that was coming up when rankmath plugin was activated. It turned out when your plugin was activated, it was causing the url for a page to divert to a category archive for the same url. I’ve deleted the category and its now loading the page fine. Not sure if this makes sense. it may still be something that’s useful for you to know about or it may be more specifically with my set up.
    Either way, for me, it means I can reactivate your plugin and see what it can do for me, so thanks!

    Hello Tam,

    I am glad that the issue is fixed.

    Could you please check your settings at WordPress Dashboard > Rank Math > General Settings > Links and see if you have enabled the Strip Category Base option?

    That would clear a lot of doubts.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Plugin interferring with Divi theme blog page’ is closed to new replies.