Plugin interferes with my WordPress dashoboard

  • Hi,
    I have installed the RankMath plugin on my blog http://www.hunde-reisen-mehr.com last September and since then, I was very happy with this tool.
    Anyhow, in April the RankMath started to interfere with my WordPress dashboard. It started on the article level. I wanted to write a new article but all of the sudden I only saw the screen as I sent you above. My technical support saw a blank page when clicking on “article”. We then checked all installed plugins. As soon as RankMath was deactivated, everything startet working finde. I then activated RankMath again and all worked finde until mid of May. Again, the plugin interfered with my dashboard. This time with the “design” area. All I saw was the screenshot I have sent to you respectively a blank page. Again, everything worked fine as soon as RankMath was deactivated. After a while I activated the plugin again and so far everything is working fine.
    Any idea about this?
    Many thanks
    Martina

Viewing 14 replies - 1 through 14 (of 14 total)
  • Hi Martina,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    There are potentially 2 issues I see.

    1. Your website is throwing an error instead of showing you the widgets – from what I can gather seeing your screenshot. This could be due to memory limitations but we need more details to know for sure.

    2. It looks like, your web host is shows those ads you see in your screenshot instead of a regular error page. This way, they are monetizing your problematic pages. Now, this could also be due to some other plugin but my money is on the host.

    We might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hi Todd,

    Many thanks for your answer.

    I will put my WP login details in the sensitive data area for you to check on my WordPress. And I hope it is working.

    Best regards,
    Martina

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    You seem to be using a different login page than the default one (/wp-login.php). Could you check it and update the Sensitive Data section with the right one?

    Looking forward to help you.

    Hi Alberto,

    Sorry – I have updated the sensitive data area.

    Thanks and best regards,
    Martina

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi,

    I see the issue on your website but cannot replicate it.

    When I click on the “why this ad?” link, I get redirected to this page:

    https://adimg.uimserv.net/1und1/Werbemittel/IONOS/us_defaultpage.html

    Are you using 1&1 Hosting? Could you please talk to them?

    Alternatively, please share your FTP logins with us so we can check this in more detail.

    Hi Todd,

    many thanks. I will check with my system administrator and come back to you than.

    Have a nice weekend
    Martina

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Todd,

    My system administrator thinks that it would be best done by you as you know how und where to look at it. I have sent you the login details in the sensitive data area.

    Many thanks and best regards,
    Martina

    Hello,

    I have made some changes to your php.ini file and now the pages are working fine.

    Could you please check and let us know if everything’s working fine now?

    Thank you.

    Hi Todd,

    Thanks a lot for your great support. Everything seems to be working perfectly. I will also forward your information to my system administrator and let him check too.

    Your support is really phantastic!

    Best regards,
    Martina

    Many thanks, Todd, for all your support. Everything works fine now.
    Best regards,
    Martina

    Hello Martina,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)

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