Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We are currently investigating the cause of this problem. It only seems to affect a number of sites. Could you please launch the setup wizard from the installed plugins page and let me know if the problem is still experienced?
Looking forward to helping you. Thank you.
Hello Michael,
Thank you for your reoly, i have one question, can i use the same account if i manage several website with the rankmath plugin ?
Hello,
Thank you for contacting Rank Math today.
Yes you can – there is no limit to the number of activations that can be used on a single account.
Looking forward to helping you. Thank you.
Same problem here!
I tried to uninstall and download it from the website, but nothing changed.
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This reply was modified 4 years, 4 months ago by
Dario. Reason: add more info
Hi Dario!
As Michael said, you can launch the setup wizard from the installed plugins page and normally you will not have issues, it’s worked for me.
Hope it will help you
Hello @sempreinpesca,
Thank you for contacting Rank Math today.
Please try this and let us know if the problem will still be experienced.
Looking forward to helping you. Thank you.
Hi,
I tried to launch the startup wizard form Installed plugin page but still the same problem.
I’m having the same issue even trying to launch it from the installed plugins.
Hello @sempreinpesca and @robinhollin
We might need to take a closer look at the settings. Please open a new ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi Dario,
Thanks for the follow up.
I have been able to login but I could not reproduce the error on the dashboard. The issue could be stemming from the browser that you are currently using.
Please let me know how this goes on the new thread.
Thank you.
