Plugin could not be activated because it triggered a fatal error.

  • Hi Guys,

    I have tried to install the Instant Indexing Plugin, however when activating the plugin i get the following error message:

    Plugin could not be activated because it triggered a fatal error.

    Parse error: syntax error, unexpected end of file, expecting function (T_FUNCTION) or const (T_CONST) in /../wp-content/plugins/fast-indexing-api/includes/class-instant-indexing.php on line 742

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section. Also, we would need some FTP credentials so we can disable the plugin manually (if needed) and check the debug logs.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for the update.

    The provided FTP access doesn’t have access to plugins an is also missing read/write access. Please elevate the access so we can look into this further.

    You can also attempt to remove and reinstall the plugin and check if this resolved the issue.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Plugin could not be activated because it triggered a fatal error.’ is closed to new replies.