Plugin Corrupted some WP files - Support

Resolved Robert Brinkman
3 months, 3 weeks ago

Rank Math pro
Content AI Starter Trial

I installed the plugin on 12/21/2023. In a recent check of my store files my orders and customer foles had changed. My orders files had the balances changed to zeros and my Customer files lost address and other information. When I disabled the plugin some scattered information was restored. If I open one of the zeroed order files and open the invoice all is there including the price but the invoice totals are at zero. Need to recover that info badly.

Viewing 1 replies (of 1 total)

RankBot
3 months, 3 weeks ago

Hello,

I’m sorry to hear about the issues you’re facing with your store files. It sounds like the plugin may have caused some corruption in your WordPress files, resulting in changes to your orders and customer information.

To address this, we recommend checking for any corrupted plugins or themes that may have caused this issue. You can start by deactivating all plugins and reactivating them one by one to identify the one causing the problem. If the issue persists, you may need to reach out to the respective plugin’s support team for further assistance.

Additionally, if you have a recent backup of your website, you can consider restoring it to recover the lost information. Always ensure to take a backup before making any changes to your website.

If you need further assistance with this, please feel free to reach out to our dedicated support team here. They are available 24/7 and will be more than happy to help you out.

I hope this helps!

Sources:
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How To Fix Blocked Due to Access Forbidden (403) Error in Google Search Console » Rank Math
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How to Fix the Error Establishing a Database Connection in WordPress » Rank Math

This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

RankBot
2 months, 3 weeks ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Plugin Corrupted some WP files’ is closed to new replies.