Plugin Conflict – Rank Math + Woocommerce

#513486
  • Resolved Mo
    Rank Math free

    Hello, I moved from the Yoast SEO plugin to yours today, and it has not gone well. Your SEO WordPress plugin is incompatible with the Woocommerce plugin and is generating a conflict. When both plugins are enabled, all products are removed from the website’s backend. To be certain, I performed troubleshooting procedures using the WordPress community’s Health Check & Troubleshooting plugin. I disabled all plugins and installed the default WordPress Twenty Twenty-Two theme. After doing this to duplicate the issue, I enabled the Woocommerce plugin and checked to see whether the products appeared with only Woocommerce active, and they did. So, to continue the debugging process, I enabled the Rank Math plugin and checked to see whether the products were still visible, but they had vanished. So I’ve established that the problem isn’t with my theme or any other plugins, but rather with Rank Math and Woocommerce. I’ve taken screenshots to back up my claim, so please have a look and resolve this issue as soon as possible. Here is Imgur link with screenshot showing the two plugins active: https://imgur.com/a/7xfnOxI
    This is a screenshot showing the default theme active during the testing process: https://imgur.com/HSPLGyY

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  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    We’re unable to replicate this issue using the latest version of both plugins.

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Plugin Conflict – Rank Math + Woocommerce’ is closed to new replies.