Plugin clash with media grid

  • looks like rankmath is clashing with our media grid layout. please assist

    • This topic was modified 4 weeks ago by  Graham.
    • This topic was modified 3 weeks, 4 days ago by  Michael Davis.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thanks for getting in touch with us and sorry for any inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section along with a link to the affected page.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Graham,

    Thanks for getting back to us.

    I have raised this issue with our dev team for closer investigation and we will be getting back to you in a short while.

    We appreciate your patience. Thank you.

    hi any updates?

    hi also note that the plugin also created another headache whereby page links stopped working on this site when enabled

    Hello,

    I see the issue on your site but I couldn’t reproduce it on my setup. Please see this screencast: https://i.rankmath.com/4uVEYO

    Can you share some temporary FTP access so we can enable the WP_DEBUG and see if any errors are logged in the debug.log file?

    Looking forward to helping you. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Plugin clash with media grid’ is closed to new replies.