Hello,
Thanks for getting in touch with us and sorry for any inconvenience caused.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section along with a link to the affected page.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Graham,
Thanks for getting back to us.
I have raised this issue with our dev team for closer investigation and we will be getting back to you in a short while.
We appreciate your patience. Thank you.
hi also note that the plugin also created another headache whereby page links stopped working on this site when enabled
Hello,
I see the issue on your site but I couldn’t reproduce it on my setup. Please see this screencast: https://i.rankmath.com/4uVEYO
Can you share some temporary FTP access so we can enable the WP_DEBUG and see if any errors are logged in the debug.log file?
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
