plugin causing critical error

#395971
  • Resolved Greenstone

    1 year, 11 months ago

    Rank Math free

    When navigating to the Pages tab of the admin dashboard of our site, baronweather.com, we noticed the list of pages did not display and a message did: “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    Our developer checked and said it looks like it’s a database issue with the RankMath plugin and mentioned caching and plugin conflicts.

Viewing 1 replies (of 1 total)
  • Reinelle

    1 year, 11 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Can you please share the error log when the issue happened?

    Having an error log will help us determine what caused the error on your website.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

    Once done, please share here the report related to Rank Math so we can check.

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘plugin causing critical error’ is closed to new replies.