Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you check the login details? I tried to log in with them but it was not possible for me.
Looking forward to helping you. Thank you.
Apologies for the duplicate post but it was pending moderation for a while thought something may have gone wrong submitting the request. Please delete this request. The other request has more pertinent information.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It looks like the auto-generated shortcode description was causing the problem. By default, Rank Math doesn’t show shortcode content in the description. Have you added any Rank Math filter to include the shortcodes in the SEO Description?
For now, to fix the issue on your site I have manually entered the description in the SEO Description field in Complete Transaction page. That seemed to have fixed the issue.
Can you please confirm?
I hope that helps.
Hello all looks good except one major hiccup. None of the projects were showing an amount? They’re all showing zero amount.
https://imgur.com/a/PEQZUnj
I was able to resolve the issue simply by updating two of the projects via the front end but when I tried to update via the backend issue remained. Would appreciate if you would look into it a bit further. Some significant progress my friend but still a bit more debugging to do.
Warm Regards,
Bernardo
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Update, I have my developer on this. Hopefully by the time you look back into this issue it will already be completely resolved. I’ve attached a screenshot in the sensitive data area of the post. Will update you either way.
From my developer:
I’ve not found the solution yet. But I’m tracking down the problem. So far, it seems that the database is update successfully from backend. But the checkout page is not getting that value from databse. I’ve tracking the checkout page now.
My developer can’t figure this out I would appreciate your assistance thank you.
Hello,
Thank you for contacting Rank Math today.
I have checked your site and your issue to do with 0% doesn’t seem to be related to Rank math since it is still there even when Rank math is disabled. I disabled all plugins except for ignition deck with a default theme and the issue still persists. Please get in touch with ignition deck dev team to help you resolve this.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi,
If you need help with anything else, please open a new support ticket here so we can help:
https://support.rankmath.com
We are always here for assistance.
