Hello,
Thanks for contacting us and sorry for the inconvenience caused.
The renewal is an automated process. You don’t have to do it manually. FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.
However, in your case, it’s possible that you have changed your payment method too late or for some reason renewal doesn’t work and the subscription already expired. You can purchase a new subscription from our site: https://rankmath.com/pricing
It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.
Hope that helps. Let us know if you need any other assistance.
Thanks for the clarification. We would like to renew the account at the discount price. Can you give us the discount please. We have been with rank maths for a few years now and wouldn’t want to switch to a competitor because it’s difficult to return once switched. At your current price, it means we will have to switch if you can’t offer a discount.
Thanks
Jeffrey
Hello,
Please proceed to make the purchase and we will refund the difference and put you back on the previous plan.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
I have now made the payment. Please refund the difference.
Thanks
Jeffrey
Hello,
We appreciate the purchase.
We have refunded $20 back to your payment source and the same should reflect in your account in 5-7 Business days.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Thank you so much and much appreciated. Have a nice day
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
