Hello
Thank you for getting in touch with us.
I have reopened your ticket, however it seems to be marked as resolved. Please change this from your end.
Looking forward to helping you.
Hello Michael,
I’m still getting this error: Topic is closed. Can you confirm that my ticket has been reopened?
Also, I couldn’t the status to “not resolved” for unknown reasons.
Since I couldn’t reply to my previous ticket, I will reply here.
Hello Uzair,
I updated Rank Math to Version 1.0.54.1 and the snippet I was working with is still having the same issue. Can you check my code again and let me know if I was doing correctly? Thank you.
Hello,
https://support.rankmath.com/ticket/structure-data-based-on-product-categories-or-tags/?view=all#post-97478
You had shared this code with us. You are using here the title filter and in the condition, you are checking if the description field is empty. Please change
$desc = RankMath\ Post::get_meta( 'description', $post->ID);
to
$desc = RankMath\ Post::get_meta( 'title', $post->ID);
That should fix the issue.
I hope that helps.
Hello Pratik,
I’m Tommy, Hoang Thai’s colleague.
After testing your change on my staging server, the issue is still the same as before, it still get the default meta title and description of Rank Math settings.
Hello,
We might need to take a closer look at the settings. Since you seem to have a Pro account, please create a new ticket with reference to this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello Michael,
Sure, I’ll head to Rank Math PRO sections and create a new ticket now.
Hello,
We have shared your ticket with the dev. team and they should get back to you very soon.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
