Hello,
Thank you for reaching out to us regarding merging your two accounts or transferring credits. To merge your accounts or transfer credits between them, please follow these steps:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, provide a one-line summary of the issue.
- In the Ticket Question section, explain that you want to merge the accounts Klavier9300d49ef3ee and k*********@g******** or transfer 5000 starter credits from Klavier9300d49ef3ee to k*********@g********.
- In the Sensitive Data section, include the necessary details such as the email addresses and any relevant information.
- Click the SUBMIT YOUR TICKET button.
Our support team will then assist you in merging your accounts or transferring the credits as per your request.
If you need any further assistance or have additional questions, please don’t hesitate to let us know.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Restore Missing Content AI Credits » Rank Math
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
We understand how important it is to have everything organized under one main account, and we are here to assist you in resolving this issue swiftly.
Given your situation, one solution could be to merge both accounts, consolidating all plans and credits under one primary email address.
By doing this, we can ensure that all your purchases and tickets are centralized.
If this solution is agreeable, please confirm which email address you want to retain as your primary account and which one you wish to discard?
Could you please share the email ID in the below format:
Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.
We really look forward to helping you.
Thank you.
Make this email primary : { k*********@g******** }
Discard this email : { k********@h********** }
Make this email primary :
k*********@g********
Discard this email :
klavier93@ hanmail.net
Hello,
Thank you for your patience.
We have merged your accounts as requested with the main email address k*********@g********
Auto-login link: https://rankmath.com/my-account/?uid=1736737&altoken=b177ae93ec1f1bea1f7ad4f5038aada2
Please check on your end if everything is working as expected.
You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.
Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.
Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI and it should work without any issues.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
