Please do not log us out again

#23601
  • Resolved Pablo

    4 years, 4 months ago

    Rank Math free

    Hi there!

    I’ve updated to the last version and everything works fine now.

    However, it’s been hours between updating and reading your email telling it was needed to login again.

    What was the problem?

    During all this time I was not logged in, Rank Math didn’t work. In other words, meta titles, meta descriptions, redirections, etc. didn’t work.

    Why? Appearently, no login, no party. Even if it’s not a first time use of Rank Math and there was already information stored in the database.

    I just wish Googlebot didn’t visit my webpage because it would have seen uggly things.

    This is a big issue. An issue of trust.

    Is this problem going to happen again?

    • This topic was modified 4 years, 4 months ago by Pablo.
Viewing 1 replies (of 1 total)
  • Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to the update.

    No this should not happen again, this update was meant to transition into a one-time smoother account activation process and this will not be required in future updates.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    RankBot

    4 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Please do not log us out again’ is closed to new replies.