Pillar Content do not work and other - Support

Resolved Ivan Romanenko
3 years, 3 months ago

Rank Math pro
Content AI Starter

Hello.

I want to buy your module. Began to test, but some functions do not work.

By interface Console wp-admin/admin.php?page=rank-math:
1. AI content function cannot turn off
2. Image SEO feature can’t turn on
3. The AMP function in your module cannot be turned on (the AMP module in main wordpress modules list is installed and configured)

(there is an endless installation in the interface)

===

Post editing interface /wp-admin/post.php?post=231317&action=edit&message=1:
5. As I found out, if AI Content is enabled, when opening a post edit, the error “No route was found matching the URL and request method” appears every time. I had to turn it off for posts in the settings, and leave it for pages so that this error would not be shown every time we edit posts.

6. Saving the checkbox “This post is Pillar Content” does not work. “Link Suggestions” does not offer links.

===

Interface /wp-admin/admin.php?page=rank-math-status&view=tools
6. I get “No route was found matching the URL and request method” error when I click “Remove Transients”, “Rebuild Index”, “Regenerate Tables”, “Repair Maps” buttons.

===

We have proxy with nginx(proxy_pass) from optimism.ru/blog to blog.optimism.ru
And blog.optimism.ru/* redirects to optimism.ru/blog/*

I couldn’t find a solution in your documentation. Please help me with a solution. I would like to use your paid functionality.

Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

Reinelle
3 years, 3 months ago
Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

I’ve checked your site, and Rank math’s saving modules are getting blocked.

In this case, if you are using a Firewall, please whitelist this route:
```
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/saveModule
```
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall

If the issue still persists, please check if your website has the ModSec (ModSecurity) feature enabled on your server as it can block some modules from Rank Math. You can get in touch with your web host for assistance.

Let us know how this goes.

Thank you.
Ivan Romanenko
3 years, 3 months ago

Rank Math pro
Content AI Starter

we don’t use firewall, just proxypass

https://www.optimism.ru/blog/wp-json/rankmath/v1/updateMeta/ – work, but error there
https://www.optimism.ru/blog/wp-json/rankmath/v1/saveModule/ – the same

Ivan Romanenko
3 years, 3 months ago

Rank Math pro
Content AI Starter

we don’t use firewall, just proxypass

https://www.optimism.ru/blog/wp-json/rankmath/v1/updateMeta/ – work, but error there
https://www.optimism.ru/blog/wp-json/rankmath/v1/saveModule/ – the same
Rakibuzzaman Siam
3 years, 3 months ago
Hello,

It seems like you have a redirection on your website that adds a trailing slash to all URLs and that is being triggered in the API routes as well. That should not be applied to REST API routes but only to the pages and posts of the website. Otherwise, the functionality of the plugin might not work as intended.

To fix this, adding the condition line RewriteCond %{REQUEST_URI} !^/wp-json (exclude wp-json URLs) to your trailing slash redirect rule should work, The edited redirect will look similar to the one below:
```
#Add Trailing slash for end of the URL
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_URI} !^/wp-json
RewriteRule ^(.*[^/])$ /$1/ [L,R]
```
Here’s how you can edit .htaccess file using Rank Math:
https://rankmath.com/kb/edit-htaccess/

Please do take a backup before editing your .htaccess file.

You can also ask your hosting provider to do that for you.

Let us know how it goes. Looking forward to helping you.

Thank you.
Ivan Romanenko
3 years, 3 months ago

Rank Math pro
Content AI Starter

Thanks! It’s work now.

Princess
3 years, 3 months ago

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Ivan Romanenko
3 years, 3 months ago

Rank Math pro
Content AI Starter

Sure) Done.

Ivan Romanenko
3 years, 3 months ago

Rank Math pro
Content AI Starter

i bought your module. works fine but one problem on page https://www.optimism.ru/blog/wp-admin/admin.php?page=rank-math-wizard

Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘wp_print_media_templates’ not found or invalid function name in /var/www/optimism/data/www/blog.optimism.ru/wp-includes/class-wp-hook.php on line 308

screenshot: https://s.mail.ru/AFAF/ap5q9xdBi

Reinelle
3 years, 2 months ago

Hello,

Thank you for your patience.

The error in the setup wizard is a known issue with Elementor and it is coming from their plugin. For now, you may try deactivating the Elementor plugin temporarily and perform the setup process.

We have already informed them about this and working with them to get it fixed. This only appears in the setup wizard and will not affect any other functionality of the plugin.

Hope that helps.

Thank you.

Ivan Romanenko
3 years, 2 months ago

Rank Math pro
Content AI Starter

Thanks

Princess
3 years, 2 months ago

Hello,

Glad that helped.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

The ticket ‘Pillar Content do not work and other’ is closed to new replies.