PHP version and rank math

#200911
  • Resolved Infographic Blogs

    2 years, 11 months ago

    Rank Math free

    This plugin got disabled as it saying that my WordPress need to be upgraded to 7.2 to run RankMath.

    My WordPress is already been upgraded to 5.7.2 then why I am getting this error and now the plugin is disabled.

    With that all the SEO changes I made is disabled.

    Please do check this ASAP

Viewing 8 replies - 1 through 8 (of 8 total)
  • Jeremy

    2 years, 11 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Could you please delete and re-install your Rank Math plugin? See if the issue goes away after doing so. Please note that re-installing the plugin will not delete your SEO data.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Infographic Blogs

    2 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Infographic Blogs

    2 years, 11 months ago

    Rank Math free

    Hello, I uninstalled the plugin and cannot even re-install again, as it does not showing any install option.

    Also I like to mention that, my other sites also have similar issues.

    Note – I re-installed the PHP versions also.

    All the other sites runs on the same hosting provider.

    I am sending you a temporary login. I will be valid for 1 day only.

    Anas

    2 years, 11 months ago

    Rank Math business

    Hello,

    I logged in to your website and checked the settings.

    Your website is running PHP (7.1.33).
    php

    The lowest PHP version supported by Rank Math is 7.2, the most recent stable PHP version is recommended.
    https://rankmath.com/kb/requirements/

    Please update the PHP version and then install and activate Rank Math.

    I hope this helps. Looking forward to helping you.

    Infographic Blogs

    2 years, 11 months ago

    Rank Math free

    I am taking to my server about this.

    I like to add that, a plugins should also run on lower versions as well, until websites are fully upgraded to newer version, or at least there should be some alternative to this.

    SEO plugin if gets disabled like this then hurts a website a lot. I hope you already knew that bc you in the business.

    I will inform once its done.

    Jeremy

    2 years, 11 months ago

    Hello,

    We apologize for the issue.

    Rank Math only supports that minimum PHP version for security reasons. WordPress recommends it as well since it is much stable.

    With that said, please do let us know if you have upgraded your PHP version and make the plugin work again.

    Looking forward to helping you. Thank you.

    Infographic Blogs

    2 years, 11 months ago

    Rank Math free

    Okay, I have upgraded PHP and rank math is working fine now.

    Reinelle

    2 years, 11 months ago

    Hello,

    Thank you for the update.

    We are glad it worked for you, and this issue is already resolved.

    If you have any other concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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