PHP error updating Rank Math

#167081
  • Resolved Maragato de Astorga

    3 years, 1 month ago

    Rank Math free

    My server was using an outdated version of PHP. It’s now using PHP 8.0, but I keep getting an error message when trying to update Rank Math “Esta actualización no funciona con tu versión de PHP. Aprende más sobre cómo actualizar PHP” (which translates: this update doesn’t work with your PHP version. Learn more about how to update PHP).

    What else should I do?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat

    3 years, 1 month ago

    Rank Math agency

    Hello,

    Thanks for contacting us and we regret the inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Maragato de Astorga

    3 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    3 years, 1 month ago

    Hello,

    Thank you for following up, and sorry for the delay.

    Rank Math is not yet compatible with PHP 8.0. Please use at least PHP 7.3 as recommended PHP version with our plugin requirements.

    However, our developers are aware of this issue and are working on a fix for the next updates. You may keep track of our changelog page here: https://rankmath.com/changelog/

    If the issue still persists with that PHP version, you can use s******@r*********** email address and include the generated login link and FTP server in the sensitive data section.

    I hope that helps. Thank you, and please don’t hesitate to contact us if you need further assistance.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘PHP error updating Rank Math’ is closed to new replies.