Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you also provide the affected URL/s for us to investigate further? You can also take a screenshot or record a video screencast using a tool like Loom showing the issue and edit the first post on this ticket in the designated Sensitive Data section.
It is completely secure, and only our support staff has access to that section.
Thank you, and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
http://www.digitltravel.com/lingaraj-temple/
open the post you will see after lingaraj-temple #more-169 shows
Hello,
Thank you for following up.
I’ve checked the link, and it’s showing fine without the /#more-169. The added characters seem to be showing when you are logged in to your WordPress Dashboard.
You can also check your site in Incognito mode (if you’re using Google Chrome) as it is working fine as well.
I hope that helps. Thank you, and please don’t hesitate to contact us if you need further assistance.
in incognito mode it still showing #more-169, also in other devices too. please hepl
Hello,
Thank you for following up.
I’ve also tried in a different browser and checked the link you have provided and couldn’t replicate the issue. You can also check this tool that it doesn’t have any redirects: https://httpstatus.io/
Could you also try clearing your website’s cache as well as your server cache? Let us know how this goes.
I hope that helps. Thank you, and looking forward to your update.
thank you for your constant help. but still it is showing, why this is happening. will it afeect my seo
Hello,
Thank you for keeping in touch. We will continue to open this ticket until your issue is resolved.
Upon checking your URL it doesn’t redirect to the URL you are seeing.
https://i.rankmath.com/aR9MAT
I assume this is caused by some javascript or the origin of the link has this specific URL hash/anchor #more-169 in the href attribute.
Can you please conduct a plugin/theme conflict test and see if the issue is resolved by doing so?
Follow this troubleshooting guide and see if you find the culprit.
https://rankmath.com/kb/check-plugin-conflicts/
Enable only Rank Math and your default theme (eg. Twenty-Twenty) and see if the hash/anchor disappears.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
ACCORDING TO YOUR SUGGESTION, I DEACTIVATED ONE BY ONE PLUGIN AFTER CHECKING ACTIVATED IT BUT STILL IT HAPPENED.
recently i have published one post, like my previous post in this post same error is showing me. in 1st post #more-169 was showing and in my recent post #more-171 is showing.
Acoording to your information i did troubleshooting (troubleshhoting showed me good) but why then this happened
Hello,
Thank you for keeping in touch with us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
according to your suugesstion, i created a temporary login and casted it in your sensitive data section , go and check it the problems. if you do any changes make sure to inform me please
now my problem solved, bhanu ahluwalia solved this problem.
Hello,
We are glad this issue is already resolved.
If you have any concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.
Thank you.
