Permalink problem

#8788
Viewing 11 replies - 1 through 11 (of 11 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Which plugin are you using to translate the pages on your site?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello Michael,

    I am using WPML plugin.

    Thanks Aleks

    Hi Aleks,

    Sorry but can you please the actual URL of the published post/page?

    Is that consistent with the preview?

    Hi Todd,

    No, it’s not consistent, and it appears only in certain pages! Post’s are always ok with the same procedures. Let’s visit this link https://www.alekskus.com/sl/o-naju/ URL is the way it should be. But the rankMath snippet editor sees it this way https://www.alekskus.com/sl/about/ and I couldn’t change it even if I change after a page update will return to this…

    Thanks Aleks

    Hi there,

    Thanks for the additional info.

    I have checked the page source and Rank Math is correctly adding the right canonical URL and thus this issue should not affect your SEO.

    We might need to take a closer look at the settings to check why this is not working correctly on the admin. Please edit the first post on this ticket and include your WP + FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello Michael,

    I’ve added requested pieces of information.

    Thanks in advance Aleks

    Hi there,

    Thanks for the access.

    Unfortunately the username that you shared is invalid.
    Please share some new credentials so that we can take a look at this issue for you.

    We are looking forward to helping you. Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello Michael,

    I’ve update information sorry made mistake before 🙂

    Thanks in advance!
    Aleks

    Hi Aleks,

    Thanks for the follow up.

    I have been able to reproduce this issue and this has been submitted to our dev team for closer investigation.

    We will be getting back to you in a short while. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

The ticket ‘Permalink problem’ is closed to new replies.