payment question

Hello,

Thank you for reaching out about your payment issue. We’re sorry to hear about your CC being hacked. To update your payment information, you can follow these steps:

1. Visit the Rank Math website.
2. Log in to your account.
3. Navigate to the billing or subscription section.
4. Look for an option to update your payment details.

Once you update your payment information, you should be able to continue using our services seamlessly. Your site and the Rank Math plugin will pick up from where you left off without any interruptions.

If you encounter any difficulties during this process or have further questions, feel free to ask for assistance.

We appreciate your understanding and cooperation.

Looking forward to helping you further.

Sources:
How to Download or Update My Invoice » Rank Math
Troubleshooting Payment Issues at Rank Math » Rank Math

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention.

We also can not see your subscription yet.

Can you please search and forward a receipt from FastSpring.com so we can locate your payment and verify it?

We look forward to helping you.

Thanks.

Hello,

FastSpring, our payment processor, automatically tries to charge your payment method on the due date and then 1, 3, and 5 days after a declined rebill/payment failed.

There is no option to renew manually at this time.

Please ensure that your payment method has enough money, including VAT/Tax, to cover the renewal to avoid any issues upon renewing your subscription.

Don’t hesitate to get in touch if you have any other questions.

Thanks.

Hello,

If more than 5 days have passed since your subscription expired, you can go ahead and purchase a new subscription here: https://rankmath.com/offer/

Not to worry your Rank Math PRO-specific settings and Data are safely stored in your site’s database, awaiting its reactivation.

If you face any challenge kindly let us know and we will assist you with our best effort.

Thanks.

Hello,

We appreciate your patronage. We can also see the Rank Math PRO subscription is now available on your account.

The PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work. Kindly go to https://rankmath.com/my-account/ and download, install, and activate the PRO version in addition to the Basic version if you have not done that.

We have a detailed article on how to upgrade your account to PRO on your WordPress website:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

You can also find more information on how Rank Math Free and PRO plugins work together on your website:
https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

Hope this helps and please don’t hesitate to let us know if you have any other questions.

Thanks.

Hello,

Sorry about the confusion but you do not have to start all over again.

All you need to do is disconnect and reconnect your website to this account to continue using the PRO subscription on the website just like it was before.

You can also update the PRO and Free plugin to the latest version if there is a need to.

As we mentioned earlier, every Rank Math PRO-specific setting and Data are safely stored in your site’s database so you can continue where you left off.

Hope this clarifies the issue.

Thank you for choosing Rank Math.