Hello,
Thank you for reaching out to us regarding the payment issue you are experiencing. We apologize for any inconvenience this may have caused.
To troubleshoot the payment problem, please ensure that your card meets the following criteria:
- Supports payments in USD $
- Supports subscription-based payments
- Is not a prepaid card
- Allows international payments in US dollars ($)
- Your IP is not using a Proxy or VPN
If your card meets all the above requirements and the issue persists, you can try using a different credit card. Additionally, contacting your bank to understand why the payment is being declined and requesting them to approve it on your end might help resolve the issue.
If the problem continues, please provide a screencast of the issue using a tool like Loom for further assistance.
We appreciate your patience and cooperation in resolving this matter. Thank you for bringing this to our attention.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Troubleshooting Payment Issues at Rank Math » Rank Math
How to Change or Update the Payment Method » Rank Math
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
Also make sure that the flag during checkout is showing the correct country at the top right corner.
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
Hi Princess,
I just created a new account and pay with that account, email: s***********@l***********
But let you guys know after a couple times trying payments, your payment provider does not allow to pay.
Hello,
Glad that everything has been sorted out.
Let us know if would you like to merge these two accounts to avoid confusion in the future?
If yes, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
