Hello,
We apologize for the issue you are facing with your payment for the Rank Math AI feature. To resolve this and switch to Rank Math Pro, please follow these steps:
-
Cancel Your Rank Math PRO Subscription:
- Log in to your Rank Math account.
- Navigate to Rank Math Dashboard → Subscriptions.
- Choose the Payment Methods tab and click the Change Payment Methods button.
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Access FastSpring Checkout:
- The FastSpring Checkout Page will open in a new tab.
- Enter the email address you used to purchase the Rank Math PRO subscription and click the Continue button.
-
Contact Support:
If you encounter any issues during this process or need further assistance, please create a ticket on our support forum. Our team will assist you in resolving the payment and switching to Rank Math Pro.
Thank you for bringing this to our attention, and we appreciate your understanding. If you need any more help, feel free to reach out!
Sources:
Rank Math Refund Policy » Rank Math
Rank Math PRO – Pricing Plans for Businesses & Individuals
How to Change or Update the Payment Method » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Cancel Your Rank Math PRO Subscription » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting us and sorry for any inconvenience that this issue might have caused.
You do not need to have the Rank Math PRO subscription to use Content AI as they are totally different. The features of Content AI and Rank Math PRO are independent of each other.
We can see that you have a Content AI subscription. Rank Math’s Content AI is a separate and independent product from the Rank Math PRO subscription. You should have no issues using it without a PRO subscription.
Let us know if you have a different intention.
In case the Content AI module is not functional please follow this guide: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
Please do not hesitate to let us know if you need our assistance with anything else.
Please i Would like cancel IA that i did pay and get the rank math pro.
Can you helwp me?
Thanks
If you refund, I can buy correct one.
I do need Rank Math PRO subscription!
I DO NOT NEED only IA.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
I will buy PRO plugin now.
Payment was by Paypal. It will be back sun.
Thank you
Hello,
Glad that helped.
Do you have any other questions or do you want us to mark this as solved?
Please feel free to reach out to us again in case you need any other assistance.
Thank you.
