Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
You can contact FastSpring via s******@f*************.
We have little to no control over how the payment gateway processes the payments.
We would request you to please get in touch with them and get the order approved.
Again, we are sorry for the unwanted trouble you are facing.
Looking forward to helping you.
Thank you.
I Don’t understand… Why Do I Need to contact Fast Spring?
Your team should resolve the issue if any coz you are using their service.
Neither do I have an account on fastspring nor do I intend to create one.
Do let me know if there is a solution for this or not.
Hello,
You don’t need to have a FirstSpring account, all you have to do is just email them with proper details they will be better in this position as they deal with all our payment-related issues.
Hope this helps. Please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
