payment for pro subscription

#345312
  • Resolved Ben Shemesh

    2 years, 3 months ago

    Rank Math free

    Hi

    We have subscribed to a pro account but it doesn’t show up.

    payment via Paypal was done on 11/28/2021

    Transaction ID
    0H162440H4783832N

    Please advice.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Reinelle

    2 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Thank you.

    Ben Shemesh

    2 years, 3 months ago

    Rank Math free

    How do I upload a file here?

    Princess

    2 years, 3 months ago

    Hello,

    We am sorry but at the moment, we don’t have a media upload feature in this forum. You can use this tool to send screenshots then add them in the sensitive data section by editing the first post on this ticket.

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    Ben Shemesh

    2 years, 3 months ago

    Rank Math free

    its a paid tool.

    What is your email?

    Reinelle

    2 years, 3 months ago

    Hello,

    You can send the screenshot to our email address here:
    s******@r***********

    Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘payment for pro subscription’ is closed to new replies.