Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using another credit card instead.
You can also call your bank and ask why are you getting the said transaction failed error, and they could guide you further.
Please let us know how that goes. Looking forward to helping you further.
Thank you
– Supports subscription-based payments
actually, problem lies here only for subscription-based payment. how i can enable this subscription-based payments…as my card is ok with usd and international payment as i have purchased many things today but problem came at rankmath
for subscription some otp or prior info is required as per rbi….
Hello,
According to the recent RBI guidelines, customers from India cannot have automatic renewals.
For such customers, they would require to manually renew next year.
That being said, the first payment for your upgrade should ideally go through.
Request you to please try the payment again.
Or you can try using some other card/PayPal as well.
Please let us know how that goes.
Looking forward to helping you further.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
