Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
I filled in the email address without registering and logging in, and jumped to paypal for payment, but unfortunately an error was reported. The jump link at that time is as follows: https://rankmathllc.onfastspring.com/popup-rankmathllc/session/8zdNHu6zQRaFguhy_Ljo-Q/spi/paypal/return?token=EC-7T308842J19093744&PayerID=TR73UH7BVTP9G
Hello,
We are getting an expired error on the link, can you please edit the first post on this ticket and include your PayPal email address in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have checked with our accounts team, and they said that the payment did not go through and you will need to make the purchase again.
Kindly check with PayPal if the amount has been reversed to your account.
If you still have any questions, just reply, and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
