payment error

#452220
  • Resolved port teknoloji

    1 year, 7 months ago

    Rank Math free

    Hi, I want to buy pro package for my business.
    Although I have a limit on the virtual card I use, it does not accept payment.

Viewing 1 replies (of 1 total)
  • Reinelle

    1 year, 7 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on

    Also, please make sure that the flag during checkout is showing the correct country at the top right corner. Here’s an example screenshot:

    Country

    If you are trying to validate data while accessing the website from a different location, you need to force the change of country in the dropdown.

    Lastly, if you are using a Proxy or VPN, please disable that and use your actual ISP to update your payment method.

    You can use a credit or debit card if you’re still unable to purchase.

    Let us know how this goes.

    Thank you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘payment error’ is closed to new replies.