Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.
We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.
this error shown while payment any other method for payment like gpay etc.
Hello,
Can you please confirm if you’ve used any credit card to purchase? If so, please share the last 4 digits of your credit card in the sensitive data section so we can check why it isn’t working.
Looking forward to helping you.
Thank you.
[moved to sensitive data section]
Hello,
We have heard from our Accounts team and as per checking, the payment was declined.
Please talk to your card provider to check what’s stopping the payment from going through and request them to approve it on your end.
Alternatively, you can use PayPal or AmazonPay to make the payment.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
