Hello,
Thank you for reaching out about the payment issue you are experiencing while trying to purchase the Rank Math PRO subscription using a credit card. We apologize for any inconvenience this may have caused.
To troubleshoot this, please ensure that your credit card supports international payments in US dollars ($) and subscription-based payments. Additionally, make sure you are not using a prepaid card. If everything seems correct, you can try using a different credit card or contact your bank to understand why the payment is being declined and request them to approve it.
If the issue persists, you can refer to our troubleshooting guide on payment issues at Rank Math here for detailed steps. Feel free to send a screencast if needed using a tool like Loom.
We hope this helps resolve the payment problem. If you need further assistance, please let us know.
Thank you for your patience and understanding.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.
Hello,
I did all of the above and I still wasn’t let through. Is there another option?
Regards,
Danis
Hello,
Please make sure that the flag during checkout is showing the correct country at the top right corner.
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.
We’re gonna have to find an alternative, because payment just wont go through.
Thank you anyway,
Danis
Hello,
We apologize for the inconvenience. Have you tried calling your bank to figure out what might be going wrong?
You can also attempt the other payment options (PayPal or Amazon).
We look forward to helping you resolve this issue.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
