Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. Iām sorry for any inconvenience this issue may have caused you.
When attempting to purchase our subscription. Please ensure that the country shown in the top right corner of your screen when purchasing is referred to your actual location.
If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Also, please ensure that your payment method supports the following:
ā Payments in USD $
ā Supports subscription-based payments
ā You are not using a prepaid card
ā International payments are turned on
If everything from the above is enabled and working, you can also try using other credit cards instead.
Thank you, and looking forward to your update.
Hey Jeremy,
All the above said concerns were taken into account. Tried again and the error says “We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.”
Unable to understand the actual issue. Can you please look into it?
Hello,
Please ensure that you’ve selected the correct country on the purchase page.
If the issue persists, please share the last 4 digits of the card used so that we can investigate further. You can share the details in the sensitive data section of this ticket.
It is completely secure and only our support staff has access to that section.
We really look forward to helping you.
Hi Prabhat,
The issue still persists. Wondering how much of business would you be loosing because of the mentioned issue.
The prompt says “your card was declined. please choose another form of payment”
And this happened with two of my credit cards
Last 4 digits for one of then is -4778
Will you be able to look into the issue swiftly?
Thanks
Hello,
Sorry for the late reply while we were discussing this with our accounts department and we can’t see the full issue in our system.
Because of that, we recommend getting in touch with FastSpring about this situation via the following email address: s******@f*************
They should be able to let you know the exact reason for this blockage.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
