Parts of the page not loading while logged in

#507686
  • Resolved Leon Herche
    Rank Math free

    Hello,

    Since I installed and activated Rank Math, parts of my page are not loaded as long as I am logged in. Same problem on different browsers. That makes it really hard to work on the webpage as I can’t see some elements for drafts…

    You can see this behaviour on the experience site for example on the left should be a filter.
    Or on the Main Page the footer is not loading correctly.

    When I disable the plugin its no problem anymore and I can see everything again. I would love to continue using RankMath.

    Also I have w3 total cache installed if that matters anyhow. but had never such a problem on any other of my sites with the same configuration.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Can you please share a screenshot or a video screencast of the area of the page where the issue is happening? We tried checking from our end and it seems there isn’t any issue on the layout of the page. You may use any of these tools and share the URL here with us: https://imgbb.com/ or https://loom.com

    For initial troubleshooting, please refer to this guide: https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you with this one.

    Hello,

    you can see it on this page when logged in:
    https://www.bright.de/kia-iaa/

    https://ibb.co/H42dKyS
    https://ibb.co/cJv3Jhk

    Should look like this:

    https://ibb.co/1780d0f
    https://ibb.co/jH9XMf3

    Hello,

    There may be some conflict between Rank Math and the current theme that you are using.

    We would like to further investigate this.

    Can you please share your website FTP login in the sensitive data section as well? If you are not sure, you may ask your hosting provider for the FTP credentials.

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for sharing the FTP access.

    The admin menu bar that Rank Math adds is conflicting with your theme. I see an error in the console when the menu bar is enabled $('.ani').inViewPort() is not defined. I debugged the code and it looks like your theme is using an outdated version of jquery. You will get this issue with any plugin that adds jquery from WordPress core. Please contact your theme team and ask them to update the jquery or use the core jquery from WordPress.

    For now, to fix the issue on your site I have disabled the admin menu bar by adding the following code to your theme’s functions.php file:

    
    remove_all_actions( 'admin_bar_menu', '100' );
    
    add_action( 'wp_enqueue_scripts', function() {
    	wp_dequeue_script('rank-math');
    } );
    

    I hope that helps.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Parts of the page not loading while logged in’ is closed to new replies.